Frequently Asked Questions

Memberships

How do I log in and access my membership account?

To manage your membership:

  1. Head to our Login page.

  2. Enter your email and password.

  3. Once logged in, you’ll see tabs on the left side of the page where you can:

    • View and manage your current membership(s) under Subscriptions

    • Check payments and receipts under Payments

    • Update your profile or billing information under My Profile
How do I access my member discounts?

Visit our Member Discounts page for the latest partner offers, discount codes, and special deals!

How can I cancel my membership?

Thank you so much for being part of this community 💜 Your membership helps us keep creating spaces where women and genderqueer People of the Global Majority can thrive. We never take your support for granted — and you can cancel anytime, with our full appreciation for all you’ve shared along the way.

Here’s how to cancel your premium membership:

  1. Log into your account and go to Subscriptions.

  2. Find your active membership and click the three dots (⋮) to the right to view actions.

  3. Select Cancel.

Once canceled, your membership will remain active until the end of your current billing period and then will not renew automatically.

 

I’m not ready to cancel but need a break — what should I do?

Here’s how to pause your membership:

  1. Log into your account and go to Subscriptions.

  2. Find your active membership and click the three dots (⋮) to the right.

  3. Choose Pause from the menu.

  4. Click OK on the pop-up to confirm.

While your membership is paused, you won’t be billed and your benefits will be available until the end of the membership term.

To resume your membership, you can follow the same steps by clicking Resume where you saw the “Pause” option.

How is my membership supporting Brown Girls Climb and the wider community?

Your membership makes a real difference.

Every contribution helps us build community where women and genderqueer People of the Global Majority feel seen, supported, and celebrated — in the climbing and the outdoors.

Here’s what your support makes possible:

  • Creating mentorship opportunities and community meetups that center belonging and growth

  • Increasing access to gear, education, and outdoor spaces

  • Hosting inclusive events and climbing sessions led by and for our community

  • Providing scholarships and leadership programs that open doors for the next generation

  • Growing representation in climbing spaces across the country

Because of you, we’re continuing to create spaces for our community filled with connection, joy, and purpose 🧡 Thank you for being part of this movement!